Care Technician I

Abbott

Provides technical and applications support for Division capital equipment systems at Abbott's Heart Failure Division in Pleasanton. Responsible for troubleshooting and resolving clinical and technical inquiries via phone and email.

Posted 7/7/2026full-timePleasanton • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $45 per hourWebsite

About the role

Key responsibilities & impact

Provides technical and applications support for Division capital equipment systems to customers and Division staff.
Efficiently and effectively provide troubleshooting to patients, clinics and field services personnel.
Answers internal and external clinical and technical questions via phone and email.
Develop a hypothesis of the root cause of a failure, generate a working solution, and put solution into action for immediate repair or resolution of the failure.
Provide feedback to customer or Division personnel involved.
Uses information sent from the field to diagnose system failures and consider root cause analysis.
Resolves escalated customer issues where known or typical solutions cannot resolve problem.
Identifies and implements the most effective and cost efficient means for resolution.
Designs, develops, and implements content and materials for Technical Services training programs for employees in the Technical Services department.
Participates in the technical and clinical training of new employees.

Requirements

What you’ll need

Bachelor's Degree
Minimum 2 years Clinical or lab experience working with medical systems.
Strong oral, written, and computer (MS Word, Excel, Outlook) skills.
Customer service experience in a medical environment.
Superior customers experience a must.
Can do attitude a must.
Experience working in a broader enterprise/cross-division business unit model preferred.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
Multitasks, prioritizes and meets deadlines in timely manner.
Strong organizational and follow-up skills, as well as attention to detail.
Ability to maintain regular and predictable attendance. Regularly scheduled overtime is a requirement of this position.

Benefits

Comp & perks

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TroubleshootingRoot Cause AnalysisTechnical SupportClinical SystemsContent Development

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailMultitaskingTeam Collaboration