Regional Service Director

Abbott

Regional Service Director leading district service teams to grow market share in the United States for Abbott. Responsible for strategy execution, customer satisfaction, and team management.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesLead💰 $149,300 - $298,700 per yearWebsite

About the role

Key responsibilities & impact

Responsible for managing and leading the business in the assigned geography (West)
Focuses on profitably growing Core Lab’s market share in the United States through effective leadership of district service teams
Implementation and installation of Abbott solutions at new client sites
Leading the Technical Application Specialist team to develop correlation and method comparison studies for the Abbott assays
Provide proactive and reactive service to all customers to ensure we meet and exceed customer up-time expectations
Implements and executes Area and Regional Service and Support Strategy, service budget and resource planning
Execute strategy to drive efficiency of the field service teams to improve first pass fix rates, reduction of parts cost, and reduction of down-time events by leveraging our predictive tools and processes
Maintain and drive customer centric culture to ensure customer retention and satisfaction and improved renewal rates
Demonstrated ability to lead executive level conversations at the c-suite with clients and internally
Establish strategies and actions to drive profitability improvements
Ensure customer retention and satisfaction and improved renewal rates
Lead and manage technical service team leaders to ensure strategy execution and goal achievement standardization and harmonization of service tools and processes
Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
Ensure adherence to compliance standards, guidelines and regulations
Responsible for providing unique and differentiated customer experience and driving customer loyalty
Also responsible for achieving reference-ability and retaining base business
Plan and monitor Area Customer Service budget and capital expenditure according plan
Acquire, inspire and retain top talent to achieve a high level of competence; motivation and efficiency in order to secure sustainable profitability

Requirements

What you’ll need

Bachelors Degree in a technical discipline such as engineering, biological science, or Medical Technologist or equivalent industry experience
Experience working with IVD assay technology and prior laboratory management or clinical engineering experience preferred
Experience managing people leaders is preferred

Benefits

Comp & perks

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IVD assay technologylaboratory managementclinical engineeringcorrelation studiesmethod comparison studiesservice budget planningresource planningpredictive toolsfirst pass fix ratescustomer service strategy

Soft Skills

leadershipcustomer centric cultureexecutive level communicationstrategic planningteam managementtalent acquisitionmotivationefficiencycustomer retentionproblem-solving

Certifications

Bachelor's Degree in engineeringBachelor's Degree in biological scienceMedical Technologist certification