Customer Experience District Sales Manager – CoreDx

Abbott

Customer Experience District Sales Manager at Abbott managing revenue retention and economic profitability. Fostering customer loyalty and leading post-sale performance in assigned districts.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $99,300 - $198,700 per yearWebsite

About the role

Key responsibilities & impact

Ensure the assigned district meets or exceeds revenue, margin, renewal, and customer retention objectives for the existing customer base.
Own and manage ongoing customer relationships, serving as the primary escalation point and trusted partner for executive-level stakeholders.
Develop and execute long-term strategic account plans and short-term execution tactics to achieve renewal, retention, and value expansion goals.
Drive value creation and customer satisfaction by delivering outstanding day-to-day service and experience, improving Net Promoter Score (NPS), profitability, and retention.
Provide leadership across the post-sale customer lifecycle, including oversight of cross-functional implementation, service, and support teams to ensure successful onboarding, adoption, and sustained performance.
Identify and execute value expansion and growth opportunities within existing accounts to increase Core Diagnostics share.
Anticipate customer risks and competitive threats within current accounts and initiate proactive retention and mitigation strategies.
Manage long-term customer contracts, ensuring adherence to pricing, margin, and profitability policies; support Sales Ambassadors during renewal and expansion discussions.
Maintain ownership of district revenue forecasting related to renewals, expansions, and contractual commitments.
Ensure contract compliance, service-level adherence, and timely resolution of customer issues and escalations.
Partner closely with Service, Technical Support, Marketing, Finance, Contracts & Pricing, and other cross-functional teams to deliver a seamless and consistent customer experience.
Maintain accountability for quality system effectiveness and compliance with all applicable policies, procedures, and regulatory requirements.
Manage, coach, mentor, and develop a staff of Sales Ambassadors to drive continuous improvement in customer outcomes.
Recruit, develop, and retain top talent while fostering a diverse, inclusive, and performance-driven culture.
Model Abbott’s values, demonstrate effective change leadership, and build strong internal and external partnerships.
Make decisions regarding work processes or operational plans and schedules to achieve district and regional objectives.
Develop, monitor, and appropriately adjust the annual budget for department(s).

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Minimum 5 years of progressive experience in customer-facing roles (account management, customer experience, service leadership, or sales support)
Demonstrated success managing complex, long-term customer relationships
Strong solution-oriented problem-solving and negotiation skills
Proven ability to influence across cross-functional teams
Excellent communication skills and executive presence
Ability to identify customer risks, drive resolution, and manage escalations effectively
Experience working in a quality system–driven environment.

Benefits

Comp & perks

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementrevenue forecastingcontract managementbudget developmentvalue expansioncustomer retention strategiesservice-level adherenceproblem-solvingnegotiation

Soft Skills

leadershipcommunicationinfluencecoachingmentoringchange leadershipteam developmentcustomer satisfaction focusstrategic planning

Certifications

Bachelor's degree