Field Service Engineer I

. Represent Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers.

Posted 5/21/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $45 per hourWebsite

Key responsibilities & impact

Represent Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers.
Support field personnel and District business objectives and goals.
Provide direction and develop mentoring skills to mentor other FSRs.
Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
Understand and follow the Quality System by accurate and timely documentation of complaint resolution.
Understand and practice regulatory and compliance procedures.
Maintain a safe work environment following laboratory safety guidelines.
Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
Champion utilization of remote support tools to proactively improve instrument uptime.
Proactively improve expertise through continuous learning and certifications.

What you’ll need

Bachelor’s degree or equivalent relevant experience required.
Travel up to 50%.
Practical experience of interfacing with customers.
Trouble shooting/problem solving;
Ability to succeed in team situations and excel independently.
Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.).
Effective communication skills and strongly demonstrated interpersonal skills.

Comp & perks

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingproblem solvingpreventive maintenanceinstrument installationremote supportquality system documentationregulatory compliance

Soft Skills

mentoringeffective communicationinterpersonal skillsteam collaborationindependent work