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About the role
Key responsibilities & impact- Act as the subject-matter expert for our customers
- Understand call center operations, customer pain points, and business objectives
- Help guide the organization through digital transformation
- Drive adoption of agile ways of working
- Optimize effective product discovery via accountability to value and viability testing
- Partner closely with UX teams to design and execute user research
- Collaborate closely with engineering, UX, and data science teams
- Define use cases/user stories and own roadmaps
Requirements
What you’ll need- Bachelor’s degree with at least 4 years of related experience
- Driving end-to-end tech-based product development
- Deep understanding and experience in a similar role within the Medical/Consumer technology or similar space
- Experience working with cross-functional teams in a fast-paced, agile environment
- Proven indirect product team leadership experience throughout multiple phases of digital transformation
- Strong analytical skills
- Highly proactive, action & solution-oriented; self-driven
- Team-player who enjoys taking on accountability
- Excellent communication skills in English and proficiency in a second language preferred
Benefits
Comp & perks- Career development with an international company
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product developmentdigital transformationagile methodologiesuser researchuse casesuser storiesvalue testingviability testingcross-functional collaborationanalytical skills
Soft Skills
proactivesolution-orientedself-driventeam playeraccountabilitycommunication skillsleadershipcollaborationadaptabilityproblem-solving
Certifications
Bachelor’s degree