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About the role
Key responsibilities & impact- Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
- Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
- Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
- Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
- Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
- Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
- Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
- Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience.
- 2-5 years of experience in Engineering or Laboratory Technology.
- Ability to travel 50% within the assigned territory.
- Strong troubleshooting and problem-solving skills with laboratory instrumentation.
- Ability to work independently and thrive in team environments.
- Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
- Effective communication and interpersonal skills.
Benefits
Comp & perks- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem-solvingpreventive maintenancecorrective repairsdiagnosing technical problemsservice saleskey performance indicatorslaboratory instrumentationinventory managementremote support
Soft Skills
effective communicationinterpersonal skillsindependent workteam collaborationproactive communicationcustomer servicerelationship buildingplanningprioritizationguidance
Certifications
Bachelor's degreerelevant experienceongoing training