Field Service Engineer II

Abbott

Field Service Engineer managing installations and maintenance of diagnostic instruments. Providing technical expertise in the Tampa Metro, ensuring customer satisfaction and regulatory compliance.

Posted 5/20/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $53 per hourWebsite

About the role

Key responsibilities & impact

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience.
2-5 years of experience in Engineering or Laboratory Technology.
Ability to travel 50% within the assigned territory.
Strong troubleshooting and problem-solving skills with laboratory instrumentation.
Ability to work independently and thrive in team environments.
Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
Effective communication and interpersonal skills.

Benefits

Comp & perks

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingpreventive maintenancecorrective repairsdiagnosing technical problemsservice saleskey performance indicatorslaboratory instrumentationinventory managementremote support

Soft Skills

effective communicationinterpersonal skillsindependent workteam collaborationproactive communicationcustomer servicerelationship buildingplanningprioritizationguidance

Certifications

Bachelor's degreerelevant experienceongoing training