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About the role
Key responsibilities & impact- Manage the technology ecosystem supporting ARC, including enterprise SaaS platforms and licensed data services.
- Collaborate with ARC managers, individual contributors, and internal customers to support delivery and integration of published research, data, and insights into business and research workflows.
- Lead system integrations, including APIs between library systems, supplier systems and services, and internal enterprise systems.
- Oversee authentication and access management for licensed information resources, including single sign-on and proxy.
- Resolve complex access, authentication, and vendor system issues.
- Serve as the primary liaison between ARC and corporate IT, ensuring alignment with enterprise standards, security, and governance.
- Partner with cross-functional teams and vendors to support projects, enhancements, and system changes.
- Maintain and support ARC’s Power BI reporting environment to enable usage analysis, licensing insights, and operational decision-making.
- Support evaluation and phased adoption of emerging technologies, including AI-enabled tools, in a risk-aware and compliance-focused manner.
- Manage, coach, and develop two employees and promote effective collaboration across ARC.
Requirements
What you’ll need- Bachelor’s degree in information science, Library Science, Computer Science, Information Systems, or a related field with 5-7 years of job experience.
- Prior people management or team lead experience.
- Experience with enterprise SaaS platforms and licensed data services.
- Experience with system integration concepts, including APIs and data workflow, especially regulatory workflows.
- Experience with authentication and access management (SSO, proxy).
- Experience producing and maintaining artifacts to satisfy enterprise IT governance, risk, and compliance requirements.
- Ability to troubleshoot and resolve complex technical and access issues.
- Strong collaboration skills.
- Clear communication and writing skills, including translating technical concepts for non-technical audiences.
- Sound judgment, strong prioritization skills, and ability to perform effectively under pressure.
- Experience with Power BI and related analysis tools (e.g., Excel, Power Query); familiarity with broader data analysis principles.
- Familiarity with scientific, patent, and news information sources and research workflows.
- Customer-focused mindset with high professionalism and accountability.
Benefits
Comp & perks- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system integrationAPIsauthentication managementaccess managementPower BIdata analysisenterprise SaaS platformslicensed data servicesdata workflowrisk and compliance
Soft Skills
collaborationcommunicationwritingjudgmentprioritizationtroubleshootingcoachingteam leadershipcustomer focusprofessionalism