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About the role
Key responsibilities & impact- Provide Abbott Molecular clients with a best in class customer experience
- Responsible for on-site systems and instrument installations and maintenance
- Solving hardware and software issues
- Collaborate with Service and Commercial colleagues to enhance customer service and support business growth
- Perform preventative maintenance interventions
- Troubleshoot Application and Instrumentation by telephone and on-site
- Provide on-site customer support for software and hardware upgrade training
- Actively participate in conference calls, service summits, and workshops
Requirements
What you’ll need- Scientific mindset
- Strong problem-solving skills
- Excellent customer service and communication skills
- Active listening abilities
- Diploma/College degree - University degree in relevant discipline is a plus
- Good knowledge of English - C1 (listening and writing)
- Additional language skills are an advantage
- 1-5 years of related work experience or equivalent combination of education and work experience
- Willingness to travel in the assigned area
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware troubleshootingsoftware troubleshootingpreventative maintenancesystem installationinstrument installationcustomer supportsoftware upgrade training
Soft Skills
problem-solvingcustomer servicecommunicationactive listeningcollaboration
Certifications
diplomacollege degreeuniversity degree