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About the role
Key responsibilities & impact- Responsible for implementing and maintaining the effectiveness of the quality system.
- Guides, coaches, and directs a staff engaged in providing direct service and support to Abbott's Diagnostics Division (ADD) customers or other clients.
- Promote ADD product and image by providing superior service and support to the customer.
- Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service.
- Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained.
Requirements
What you’ll need- Knowledge of regulations and standards affecting IVDs and Biologics.
- Bachelor's degree with 4-5 years’ customer support experience preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience.
Benefits
Comp & perks- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
ATS Keywords
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Soft Skills
coachingguidingdirectingcustomer servicesupport