Customer Engagement Specialist
Avēsis
Senior Clinical Specialist, CRM
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $75,300 - $150,700 per year
Job Level
Senior
About the role
- Field-based CRM Product Support Specialist providing comprehensive engineering, sales, educational, and technical support for Cardiac Rhythm Management products.
- Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM products.
- Act as a senior clinical interface between the medical community and the business and build/sustain credible customer relationships.
- Provide regional case coverage and demonstrate thorough command of all CRM products, related technical knowledge, trends, and players.
- Develop, lead, and/or facilitate training sessions and programs on CRM products for healthcare professionals.
- Provide back-up sales support: regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training for physicians, nurses, and sales representatives.
- Mentor and provide leadership for less experienced Clinical Specialists and continuously develop engineering, sales and technical skills.
- Required to stand for prolonged periods and drive a personal or company vehicle as part of duties.
Requirements
- Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
- 3+ years of related experience or a program certification from an accredited cardiac training program.
- Must have certifications in CRM products.
- Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
- Familiarity with cath lab and operating room procedures and protocol.
- Demonstrate advanced knowledge of cardiac pacing systems.
- Must apply engineering skills and abilities to interpret and solve complex clinical problems.
- Strong written and verbal communication skills.
- Excellent interpersonal, presentation, analytical, and organizational abilities.
- Able to meet deadlines effectively and be detail-oriented.
- Capable of working independently and managing multiple assignments simultaneously and efficiently.
- Ability to collaborate effectively with engineers, technical specialists, vendors, and customers.
- Extensive personal computer skills, including Microsoft Office or equivalent (graphics, word processing, databases, authoring programs).
- Willingness to travel (Travel: Yes, 25% of the Time).
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement.
- Freedom 2 Save student debt program.
- FreeU education benefit (affordable path to a bachelor’s degree).
- Health and wellness benefits (link provided).
- Company recognition as a great place to work and for diversity.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bio-Medical Engineeringcardiac pacing systemsclinical problem solvingCRM product knowledgeelectro-physiology procedurescath lab proceduresoperating room proceduresdata collectiontraining facilitationtechnical support
Soft skills
communication skillsinterpersonal skillspresentation skillsanalytical skillsorganizational skillsdetail-orientedindependent worktime managementmentoringcollaboration
Certifications
CRM product certificationcardiac training program certification
