Abbott

Customer Success Manager

Abbott

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $113,300 - $226,700 per year

About the role

  • Responsible for the end‑to‑end lifecycle of our digital health customers, ensuring strong adoption, sustained utilization, and long‑term customer satisfaction.
  • Oversees the full customer experience—from timely issue resolution to strategic engagement—while driving operational excellence across the Level 1 and Level 2 support teams.
  • Anticipates customer needs and proactively drives engagement, adoption, and satisfaction.
  • Identifies operational gaps and designs improvements that increase efficiency and reduce friction.
  • Ensures timely resolution of both straightforward and escalated customer challenges.

Requirements

  • Bachelor’s or equivalent Global education, Master’s degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
  • 5-7 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems or relevant leadership and technical experience
Benefits
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software servicessupport teamshealthcare systemsdiagnostic laboratory systems
Soft Skills
customer satisfactionissue resolutionstrategic engagementoperational excellenceproactive engagementefficiency improvementfriction reduction
Certifications
Bachelor’s degreeMaster’s degreeComputer ScienceInformation SystemsMedical InformaticsHospital Informatics