Provide day‑to‑day support for R&D solutions, including issue resolution, operational coordination, and customer interaction
Deliver application and system support such as ServiceNow incident management, work orders, configuration, access administration, and routine maintenance
Configure and support specialized engineering systems, including CAD applications (e.g., SolidWorks, Creo Parametric, Creo View)
Assist with software packaging, deployment, updates, and support of specialized R&D computing environments
Evaluate business needs and recommend appropriate systems, applications, or process improvements
Research and assess alternative solutions to improve system performance, controls, and business capabilities
Follow standard system procedures, data verification processes, and testing practices; prepare and execute test cases
Ensure systems and processes meet applicable corporate, divisional, and quality standards
Coach and train users and team members; maintain and update application documentation
Monitor, guide, and coordinate the work of technical and packaging support resources

Requirements

Bachelor’s degree or equivalent experience
2–4 years of experience working in a quality systems environment
Knowledge of R&D hardware platforms including Windows, Unix/Linux, and Microsoft Azure
Experience collaborating across IT teams on software packaging, deployment, and R&D platform support
Strong documentation, organizational, and communication skills
Demonstrated ability to work effectively with technical teams, business partners, and leadership
Ability to work both independently and collaboratively in a fast‑paced environment
Experience working in a highly matrixed, geographically distributed organization
Ability to meet on‑site attendance expectations per company policy

Benefits

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

issue resolutionoperational coordinationServiceNowconfigurationaccess administrationsoftware packagingdeploymenttest casesdata verificationR&D computing environments

Soft Skills

documentationorganizational skillscommunication skillscoachingtrainingcollaborationindependenceadaptabilityleadershipguidance

Certifications

Bachelor’s degree