Abbott

Customer Support Specialist

Abbott

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $26 - $53 per hour

Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.
  • Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance.
  • Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.
  • Represent the Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers.
  • Support field personnel and District business objectives and goals.
  • Provide direction and develop mentoring skills to mentor other FSRs.
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
  • Understand and follow the Quality System through accurate and timely documentation of complaint resolution.
  • Understand and practice regulatory and compliance procedures.
  • Maintain a safe work environment following laboratory safety guidelines.
  • Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.

Requirements

  • Bachelor’s degree or equivalent relevant experience required.
  • Travel up towards 25%.
  • Practical experience in interfacing with customers.
  • Troubleshooting/problem-solving ability to succeed in team situations and excel independently.
  • Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.).
  • Effective communication skills.
  • Strongly demonstrated interpersonal skills.
Benefits
  • Career development with an international company where you can grow the career you dream of.
  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportpreventive maintenanceinstallationcomplaint resolutionregulatory compliancequality system documentationremote troubleshooting
Soft skills
customer loyaltymentoringproblem-solvingeffective communicationinterpersonal skillsteam collaboration
Certifications
Bachelor’s degree