Implementation Specialist

• Specialize in implementing, onboarding and training Abbott customers (ex: Clinics and National Accounts)
• Assist small clients through implementation deliverables and provide application/product configuration throughout the product lifecycle
• Conduct presentations, product demonstrations and educational sessions
• Become a subject matter expert on product, implementation methodology, processes and business operations
• Engage team members and leadership in troubleshooting customer issues
• Collaborate with multiple teams across business to resolve errors
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality
• Consult with leadership to provide complete and concise internal reporting for all engagements
• Identify ways to improve specific customer experience with product
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership
• Perform audits of client data with laboratories to ensure alignment across multiple platforms

Clinic Implementation Consultant I

Enterprise Implementation Specialist