District Service Manager – Washington, Idaho, Alaska, Montana, Wyoming
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Idaho, Montana, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $111,300 - $222,700 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Guides, coaches, and directs a staff engaged in providing direct service and support to Abbott's Diagnostics Division (ADD) customers or other clients.
- Promote ADD product and image by providing superior service and support to the customer.
- Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service.
- Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained.
- Operates within the constraints of the financial budget; produces data to help support the development of the budget.
- Provide technical direction to staff.
- Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs.
- Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations.
- Maintains an awareness of customer issues and provides recommendations on emerging trends.
- Implement processes and procedures to support business objectives.
- Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support.
- Serve as role model for subordinates, coach, and mentor staff to enhance professional development.
- Complete performance reviews and assist with development planning for individuals within the group.
- Assure that unit goals and objectives are communicated.
- Build an effective team, motivate, and inspire staff; assess team performance.
- Make staffing decisions appropriate for the project.
- Negotiate with customers to resolve service issues and improve relationships.
Requirements
- Knowledge of regulations and standards affecting IVDs and Biologics.
- Bachelor's degree with 4-5 years’ customer support experience preferably in the diagnostics industry or in a lab environment, or equivalent combination of education and work experience.
- Bio Medical background is a plus.
- Diagnostics experience.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality system managementdiagnostics systems knowledgedata collection and maintenancebudget developmenttechnical directionprocess implementationreport preparationproduct complaint trackingperformance reviewstaff development planning
Soft skills
coachingmentoringteam buildingmotivationcommunicationnegotiationleadershipproblem-solvingcustomer servicerelationship management