Service Account Manager

ABB

Service Account Manager supporting ABB’s offshore automation customers across Denmark. Managing service agreements, lifecycle initiatives, modernization, cybersecurity and operational reliability.

Posted 8/17/2026full-timeMiddelfart • 🇩🇰 DenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and coordinating service agreements within industrial automation and offshore operations. Proficient in lifecycle management, operational support, and providing strategic advice on modernization and cybersecurity.

Highest-signal resume keywords

Customer Relationship ManagementLifecycle ManagementOperational SupportProfessional Communication in EnglishCollaboration Across Cultures

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Industrial AutomationService AgreementsOperational Support ActivitiesReliability ManagementMaintenance CoordinationModernization StrategiesCybersecurity KnowledgeObsolescence Handling

Soft Skills

Effective Stakeholder CoordinationStructured PrioritizationDynamic Environment Adaptability

Industry Keywords

Offshore OperationsCustomer InsightsService CommitmentsShutdown PlanningCritical Issue Escalation

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage and develop long-term relationships with offshore customers and key stakeholders
Coordinate service agreements and ensure delivery of agreed service commitments
Drive lifecycle management activities to support reliable and efficient operations
Advise customers on modernization opportunities, cybersecurity and obsolescence strategies
Plan and coordinate service activities related to scheduled shutdowns and maintenance periods
Ensure rapid handling and escalation of critical operational issues
Collaborate with internal specialists and teams to deliver customer-focused solutions
Provide customer insights and operational knowledge to support future project opportunities
Act as the primary point of contact for selected key accounts
Support customers in maximizing uptime and production
Identify opportunities related to service agreements, modernization, cybersecurity, lifecycle management and obsolescence handling
Coordinate across cultures and nationalities
Travel occasionally as required

Requirements

What you’ll need

Experience working with industrial automation, offshore operations or related technical service environments
Ability to manage customer relationships and coordinate multiple stakeholders effectively
Knowledge of service agreements, lifecycle management and operational support activities
Experience handling technical discussions related to reliability, maintenance or modernization
Structured approach to prioritization and coordination in dynamic environments
Professional communication skills in English, both written and spoken
Ability to collaborate successfully across functions, cultures and nationalities

Benefits

Comp & perks

Possibility of working from home a few days a week
Employee well-being emphasis
Good working environment
Education and development opportunities
Diversity, inclusion, and equal opportunities
Safe, fair, equitable and inclusive working environments
Benefits, reward and development programs