Utility Sales Support

ABB

Utility Sales Support managing orders, bids, and customer operations for ABB’s electrical power connection and distribution solutions. Coordinating business units, resolving technical issues, and supporting agent accounts remotely across the United States.

Posted 8/11/2026full-timeRemote • Minnesota, New Jersey, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $58,500 - $93,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support within the Industrial and Utility sectors, with a strong focus on order management, customer reporting, and effective communication with local business units. Proficient in utilizing ABB tools and processes to ensure timely delivery and compliance with customer requirements.

Highest-signal resume keywords

Technical Customer Support ExperienceOrder ManagementPower Transmission & Distribution KnowledgeBusiness to Business Customer SupportComputer Database Utilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryOrder TrackingProduct Configuration ToolsBusiness SystemsChange Order InitiationVendor Managed Inventory ManagementBlanket Order Management

Soft Skills

Effective CommunicationProblem SolvingAdaptability

Tools & Technologies

ABB ToolsEmpower

Certifications & Qualifications

Bachelor’s Degree in Engineering or Business

Industry Keywords

Industrial SectorUtility SectorPower TransmissionPower DistributionCustomer Reporting

About the role

Key responsibilities & impact

Execute daily customer activities including order entry, tracking, and order management with local business units and other ABB groups
Support activities at agent accounts
Utilize ABB tools and processes, including product configuration tools, order entry, and business systems
Coordinate with local business units to track orders and assure on-time customer delivery
Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements
Process information on multiple and varied projects and respond effectively to changes in priorities
Attend meetings to exchange information and analyze contract requirements
Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences
Travel domestically to customer locations or ABB sites as required
Initiate change orders and expedite collection of overdue invoices
Provide periodic customer reporting for outstanding orders, Vendor Managed Inventory, or Blanket Order management as required

Requirements

What you’ll need

Bachelor’s Degree in engineering, business or related field preferred
Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
General knowledge of power transmission & distribution products/systems preferred
Previous experience with business to business customer support preferred
Knowledge and skill in utilization of computer databases
Empower experience preferred
Candidates must already have work authorization allowing them to work for ABB in the United States

Benefits

Comp & perks

Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid; ability to buy-up to 66 2/3% of pay
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays