Customer Operations – Post Sales – Multi-Product

ABB

Support post-sale customer requests and resolve disputes in electrical distribution solutions. Analyze claims process trends and ensure timely resolution of customer complaints.

Posted 7/30/2026full-timeMebane • North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $83,300 - $133,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electrical equipment design, manufacturing, and testing, with strong analytical and problem-solving skills. Proficient in managing customer complaints and disputes while ensuring timely resolutions and continuous improvement.

Highest-signal resume keywords

Electrical Equipment DesignCustomer Complaint ResolutionAnalytical SkillsSAP ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical Equipment DesignManufacturingTestingLow Voltage Switchgear DesignMedium Voltage Switchgear DesignProblem SolvingOrganizational Ability

Soft Skills

CollaborationVerbal CommunicationWritten Communication

Tools & Technologies

SAPSales Force.comWordExcelOutlookTeams

Industry Keywords

Electrical Distribution EquipmentClaims ProcessContinuous ImprovementCustomer Satisfaction

About the role

Key responsibilities & impact

Support with the accurate end-to-end resolution of post-sale customer requests.
Assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction.
Analyze trends within the claims process to highlight any repetitive failures to further support continuous improvement.
Ensure the resolution of post-sale customer requests/complaints/disputes.
Track any disputes that arise and proactively coordinate with the necessary functions to ensure faster resolution.
Work with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
Collect and archive the documentation regarding requests/claims/disputes within the target timeline and ensure all outcomes/actions are recorded and closed in the systems within your scope of responsibility.

Requirements

What you’ll need

Bachelor’s Degree in Electrical or Mechanical Engineering with Minimum of 4 years of experience in electrical equipment design, manufacturing, or testing, OR High School Diploma / GED with a minimum of 8 years’ experience in electrical equipment design, manufacturing, or testing.
Demonstrated ability in problem solving and working well with others across business functions
Proven analytical and organizational ability
Electrical distribution equipment experience, low or medium voltage switchgear design, manufacturing, application, or operation
Experience with SAP and or Sales Force.com
Demonstrated verbal and written Communication skills
Strong computer skills including Word, Excel. Outlook, and Teams
Lead initiatives of moderate scope and impact
Candidates must already have a work authorization that allows them to work for ABB in the United States.

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.