Resident Field Service Technician

ABB

Field Service Technician responsible for service work execution at customer site. Delivering quality customer service and training field associates in accordance with ABB's safety guidelines.

Posted 7/25/2026full-timeHartford City • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing field service tasks, preventative maintenance, and customer service while ensuring adherence to quality and safety guidelines. Proficient in DCS/QCS systems and PLC networking, with a strong ability to identify operational improvements and train associates.

Highest-signal resume keywords

Field Service ExperiencePreventative MaintenanceDCS/QCS SystemsPLC NetworkingCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Service TasksPreventative MaintenanceTechnical Issue IdentificationMaterial PreparationElectrical Experience

Soft Skills

Customer CommunicationTraining AbilityProblem Solving

Tools & Technologies

Basic ToolsQuality MaterialsService Equipment

Certifications & Qualifications

Associate's Degree

Industry Keywords

Quality GuidelinesSafety GuidelinesOn-Call Availability

About the role

Key responsibilities & impact

Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
Deliver quality customer service planning and execute service work as per customer order and expectation.
Communicate service work timeline and expectations to ensure customer retention.
Identify opportunities to improve the customer’s operations and eliminate pain points while on-site.
Perform field service tasks, preventative maintenance, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Prepare material lists needed for service activity and ensure availability of appropriate quality materials, parts, and equipment for service activities.
Act as trainer for field service associates and customers when needed.

Requirements

What you’ll need

Associate's degree with 5+ years in field service, preventative maintenance, etc…
HS diploma with 7+ years of experience.
Experience working with DCS/QCS systems.
PLC and networking experience.
Mechanically inclined with some experience in electrical, basic tools, etc.
Must be available for on-call 24/7 if needed.

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
ABB provides 11 paid holidays.