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ABB

IS Department Manager – Software and SaaS

ABB

IS Department Manager responsible for services in Software and SaaS IS Category in Poland. Leading management, governance, and collaboration with teams for effective service delivery.

Posted 7/24/2026full-timeKrakow • 🇵🇱 PolandSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT Service Management and Software Asset Management, with a strong focus on Software Asset and License Management governance frameworks and effective budget planning. Proven ability to lead demand management and foster collaboration to achieve IS strategy objectives.

Highest-signal resume keywords
IT Service ManagementSoftware Asset ManagementSaaS Governance FrameworksBudget Planning and ForecastingITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT Category ManagementSoftware Asset Management ToolsSaaS Management PlatformsServiceNowFlexeraSnow Software
Soft Skills
CollaborationLeadershipRisk ManagementChange ManagementContinuous Improvement
Certifications & Qualifications
ITIL Certification
Industry Keywords
Software Asset and License ManagementIS StrategyGovernance FrameworksService PerformanceDemand Management

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Accountable for services in scope and management of Software and SaaS IS Category
  • Ensure services are clearly defined, prioritized, funded, and governed
  • Oversee service performance through effective coordination with Service Owners and Global IS teams
  • Manage risk, change, and continuous improvement across services and processes
  • Lead demand management for Software and SaaS IS Category
  • Define and implement Software Asset and License Management governance frameworks
  • Manage budget planning and forecasting for Software and SaaS IS Category
  • Foster collaboration and alignment to ensure successful execution of IS strategy and objectives

Requirements

What you’ll need
  • 8+ years of experience in IS/IT service management or software asset management
  • Highly skilled in IT category management, Software Asset and License Management (SALM), and SaaS governance frameworks
  • Experience with software asset management tools, SaaS management platforms, and ITSM frameworks such as ServiceNow, Flexera, Snow Software
  • Degree in Information Technology, Business Administration, Computer Science, or a related field; ITIL certification highly desirable
  • Must be fluent in English; additional language skills are an advantage

Benefits

Comp & perks
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities