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ABB

IS Department Manager – Managed Services

ABB

IS Department Manager leading global service strategy and continuous improvement in managed services for ABB. Overseeing teams and driving technology roadmaps to align with business goals.

Posted 7/24/2026full-timeKrakow • 🇵🇱 PolandSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IS/IT service management, vendor performance management, and budget planning, while effectively leading cross-functional teams and enhancing stakeholder engagement.

Highest-signal resume keywords
IS/IT Service ManagementVendor Performance ManagementBudget ManagementITIL CertificationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Budget PlanningFinancial ControlContract GovernanceITSM FrameworksTechnology RoadmapsService Performance ManagementContinuous ImprovementRisk ManagementDemand ManagementEmerging Tech Solutions
Soft Skills
Cross-Functional CollaborationStakeholder Relationship ManagementLeadershipCommunication
Tools & Technologies
ServiceNowVendor Management Tools
Certifications & Qualifications
ITIL Certification
Industry Keywords
Managed ServicesOutsourcing MarketEnterprise IT

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Lead/manage/supervise a function/organization/department/team in development and implementation
  • Accountable for the delivery of solutions and enhancements
  • Create technology roadmaps aligning organizational plans with emerging tech solutions
  • Ensure efficient service capabilities and oversee end-to-end service performance
  • Improve customer experience by managing stakeholder relationships
  • Oversee risk, change, and continuous improvement across services
  • Own and lead demand management for Managed Services IS Category
  • Define and implement Vendor Management governance frameworks and processes
  • Maintain and communicate Managed Services IS Category strategy and mid-term outlook
  • Conduct budget planning and financial control for Managed Services IS Category

Requirements

What you’ll need
  • 8+ years of experience in IS/IT service management
  • Deep knowledge of the enterprise IT managed services and outsourcing market
  • Highly adept in vendor performance management tools and ITSM frameworks
  • Experience with contract governance platforms such as ServiceNow
  • Passionate about stakeholder engagement and cross-functional collaboration
  • Proven experience in budget management and financial forecasting
  • Degree in Information Technology, Business Administration, Computer Science, or a related field
  • ITIL certification or equivalent service management qualification is highly desirable
  • English communication skills; additional language skills are an advantage

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options