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ABB

Service Business Process Owner

ABB

Service Business Process Owner at ABB shaping global service excellence and driving performance across regions. Responsible for governance, KPIs, and standardized processes.

Posted 7/23/2026full-timeFrosinone • 🇮🇹 ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service operations management, with a focus on designing KPI frameworks and implementing standardized processes. Proven ability to lead global initiatives and drive organizational change through data-driven insights and effective communication.

Highest-signal resume keywords
Master's Degree in Technical Fields5+ Years in Service Operations ManagementSalesforce (Service Cloud) ExpertiseData-Driven Analytical SkillsLeadership in Global Initiatives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Processes ManagementKPI Framework DesignProcess ManagementAnalytics/BI ToolsData Analysis
Soft Skills
Strategic CommunicationOrganizational Change Management
Tools & Technologies
SalesforceServISSAPPower BI
Industry Keywords
GovernanceExecution DisciplineGlobal Best PracticesTraining Programs

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Ensure governance and execution discipline across service operations
  • Design and manage a comprehensive KPI framework aligned with business objectives
  • Define and implement standardized service processes with global best practices
  • Build organizational capability through comprehensive training programs
  • Drive strategic communication and organizational change by presenting data-driven insights to leadership

Requirements

What you’ll need
  • Master degree in technical fields
  • Minimum 5 years in service operations or service processes management
  • Hands-on expertise with Salesforce (Service Cloud), ServIS, SAP, and analytics/BI tools (Power BI)
  • Strong data-driven analytical skills
  • Disciplined approach to process management
  • Demonstrated ability to lead complex global initiatives
  • Professional fluency in English (written and verbal)

Benefits

Comp & perks
  • Flexible work arrangements supporting work-life balance
  • Learning & development programs supporting continuous professional growth
  • Collaborative culture that values innovation, diversity, and inclusion