Senior Director, Service Manager

ABB

Senior Director leading Electrification Service operations across West US region. Responsible for P&L, service execution, and building customer relationships.

Posted 7/23/2026full-timeWest Sacramento • California • 🇺🇸 United StatesSenior💰 $163,500 - $261,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operational performance and service execution, with a strong focus on P&L management, customer satisfaction, and continuous improvement in the electrical engineering sector.

Highest-signal resume keywords

P&L ManagementOperations LeadershipCustomer Relationship ManagementService Growth Strategy DevelopmentTeam Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisOperational ExcellenceProject ManagementContinuous ImprovementManufacturing ProcessesAssembly OperationsElectrical EngineeringSafety Management

Soft Skills

LeadershipCollaborationCommunication

Industry Keywords

Electrical DistributionService ExecutionCustomer SatisfactionDigital AutomationControls Center of Excellence

Tech Stack

Tools & technologies

AssemblyDAC

About the role

Key responsibilities & impact

Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.

Requirements

What you’ll need

Bachelor's degree in business operations, electrical engineering, or similar is required
10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
5+ years of experience managing or supervising operations team(s)
Strong background in managing P&L for multiple lines of business
Ability to travel up to 20% of the time

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.