National Account Manager

ABB

National Account Manager managing strategic relationship between ABB and Graybar. Focusing on account growth and customer satisfaction with strong analysis and collaboration.

Posted 7/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorLead💰 $119,000 - $190,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on customer relationship development, strategic planning, and market analysis. Possesses extensive experience in managing large-scale sales operations and delivering high-quality customer experiences.

Highest-signal resume keywords

Senior Account Management ExperienceSales Experience of $25M+ BusinessAnalytical SkillsCommunication SkillsCustomer-Orientation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningMarket AnalysisIssue ResolutionProfitability Growth StrategiesProject Target DevelopmentTechnical Resource ManagementPower Distribution Knowledge

Soft Skills

Leadership SkillsCollaboration SkillsSolutions-Oriented Mindset

Industry Keywords

Customer Relationship ManagementStrategic Account DevelopmentIndustry Trends AnalysisCompetitive Factors AssessmentCross-ABB Learning

About the role

Key responsibilities & impact

Manage the total customer relationship with ABB and Graybar.
Develop the relationship between ABB and this Strategic Account at all levels both within ABB and within the customer.
Serve as the main point of contact for issue resolution, overseeing the customer complaint process and ensuring a consistent, high-quality customer experience across all interactions with ABB.
Develop and execute account plans, including executive relationship strategies, coverage plans, profitability growth priorities, project targets, and required account and technical resources.
Use strong business and market understanding to identify customer needs, industry trends, and competitive factors, while providing regular reports, briefings, and reviews through agreed processes.
Actively participate in the ELIP community to share ideas, expertise and lessons learned with other NAMs and teams, to promote cross-ABB learning and to identify new solution possibilities.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Marketing or business administration or technical field / advanced degree desirable
7+ years related experience
Sales experience of a $25M + business
Candidates should possess exceptional analytical, communication, leadership, collaboration, solutions-oriented, and customer-orientation skills and ability to operate with autonomy.
Senior Account Management experience
Understanding and experience with full portfolio of products and services (including power distribution one-line and installation products)
Candidates must already possess work authorization to work for ABB in the US.

Benefits

Comp & perks

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.