Field Service Manager – Drives

ABB

Field Service Manager responsible for operational performance and management of field engineers activities at ABB Marine & Ports Division. Delivering on project expectations in the Cruise and offshore industry.

Posted 7/15/2026full-timeHouston • Florida, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing service engineers, ensuring operational performance, and driving process improvements based on customer feedback. Possesses extensive experience in the Marine Service industry, particularly within the Cruise and offshore sectors, with a focus on achieving financial and environmental targets.

Highest-signal resume keywords

Bachelor's Degree In EngineeringMarine Service Industry ExperienceService CoordinationTeam LeadershipCustomer Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementService EngineeringTroubleshootingProcess DevelopmentStaffing Needs Assessment

Soft Skills

CoachingDevelopingDelegatingInterviewingRetaining

Industry Keywords

ABB Marine & PortsCruise IndustryOffshore IndustryOHS ComplianceNet Promoter Score

About the role

Key responsibilities & impact

The Field Service Manager is responsible for operational performance of the tools and field engineers’ activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations
Ensure that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company.
Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting
Overall management responsibility of service engineers’ personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing
Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.

Requirements

What you’ll need

Bachelor’s degree in engineering or similar discipline
Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
Service experience in ABB Marine & Ports services and products preferred
Prior Team Lead experience is highly desirable, but not required
Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

Comp & perks

We want you to bring your full self to work—your ideas, your energy, your ambition.
You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.