Service Engineer

ABB

Service Engineer executing service work for ABB's Automation Division with a focus on customer experience and operational excellence. Planning and executing service activities in line with ABB standards.

Posted 7/9/2026full-timeKolkata • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute service work with low to medium complexity in accordance with ABB standard processes, quality standards, and safety guidelines.
Plan and execute service activities using a first-time-right approach, ensuring superior customer experience and operational excellence.
Identify and resolve technical issues through onsite and remote support, while effectively communicating service timelines, expectations, and recommendations.
Ensure compliance with Occupational Health & Safety (OHS), environmental, and quality requirements.
Identify customer pain points, operational improvement opportunities, and potential service business opportunities, collaborating with sales and account teams to create value for customers.
Utilize ABB service tools and digital solutions effectively, provide technical guidance to service associates, and deliver training to customers and field service personnel when required.
Support continuous improvement by analyzing equipment and process failures, recommending preventive and corrective actions, and implementing solutions to enhance reliability and performance.

Requirements

What you’ll need

Bachelor’s Degree or Diploma in Electrical, Electronics, Instrumentation, or Mechanical Engineering
5–8 years of field service experience in Force Measurement products such as Tensiometers, Flatness Control Systems, Thickness Gauges, and Weighing Solutions
Experience in Metal Industry with sound knowledge of Ferrous and Non-Ferrous processing operations.
Exposure to Pulp & Paper Industry, Rolling Mills, Mill Manufacturing (OEMs), or other related process industries.
Extensive technical knowledge in field service execution, troubleshooting, fault diagnosis, technical support, and quality management systems.
Good understanding of Occupational Health & Safety (OHS), regulatory requirements, legal compliance, and industrial safety standards.
Proficiency in English with well-developed customer-facing, training, and collaboration skills; experience in CRM/HRM environments and exposure to Steel & Iron Making processes.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field Service ExecutionTroubleshootingFault DiagnosisQuality Management SystemsTechnical SupportPreventive and Corrective ActionsOperational ImprovementDigital Solutions UtilizationTraining DeliveryService Activity Planning

Soft Skills

Customer-Facing SkillsCollaboration SkillsCommunication Skills