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IS Department Manager – Application Performance Monitoring
ABBAPM Department Manager responsible for leading ABB's application performance monitoring and transforming it into a strategic capability. Overseeing a global team to drive measurable value across critical business applications.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead and develop a global team of APM engineers, monitoring specialists, platform administrators, and service providers
- Create and maintain a multi-year roadmap for monitoring, event management, automation, and AIOps capabilities
- Define and execute the enterprise APM and Observability strategy
- Drive adoption of observability standards across business applications and infrastructure platforms.
- Build technical competencies in observability engineering, automation, cloud monitoring, and AIOps
- Own global APM platforms including Dynatrace, OpenText, OpenTelemetry ecosystem
- Ensure service availability, scalability, performance, and compliance with SLAs and KPIs
- Manage monitoring platform contracts, licensing, and vendor relationships and drive cost optimization initiatives and maximize platform utilization
- Establish monitoring standards, dashboards, alerts, and operational procedures
- Manage departmental budgets and investment planning
- Ensure compliance with ABB IS policies, standards, and controls
- Maintain audit readiness and operational documentation
- Drive continual service improvement using operational analytics and performance data
- Establish clear performance objectives, career development plans, and succession strategies
- Engage with senior leadership to ensure monitoring capabilities align with business outcomes
- Represent monitoring services in executive governance forums and technology councils
Requirements
What you’ll need- Bachelor's Degree in Computer Science, Engineering, Information Systems, or related discipline.
- 12–15+ years of IT experience.
- 8–10+ years in application monitoring, observability, IT operations, or performance engineering.
- 5+ years leading global technical teams.
- Experience managing enterprise application monitoring platforms at scale.
- Experience driving transformation and service improvement initiatives.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance EngineeringCloud MonitoringAutomationOperational AnalyticsService Improvement Initiatives
Soft Skills
LeadershipStrategic PlanningCollaborationCommunication