Service Account Manager

ABB

Service Account Manager developing service-driven account strategies and managing customer automation solutions. Focused on the Oil & Gas and Chemical segment in the Netherlands.

Posted 7/3/2026full-timeRemote • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Take ownership of developing, implementing, and managing a service-driven account strategy.
Focus on maximizing plant availability, optimizing asset performance, and ensuring long-term reliability of automation systems.
Nurture strong, long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities.
Lead internal account teams across Sales, Service, Operations, and support functions for seamless collaboration.
Manage the commercial lifecycle of active contracts, oversee renewals and expansions.
Proactively drive resolution of customer issues through effective communication and structured follow-up.

Requirements

What you’ll need

Passionate about building long-term customer relationships and driving operational excellence.
Highly skilled in developing strategic account plans and achieving measurable growth in Oil & Gas and Chemical segments in The Netherlands.
Experienced in managing a multidisciplinary key account team consisting of various internal ABB stakeholders.
Demonstrated expertise in value-based selling, using customer insights, lifecycle data, and operational performance data.
Strong capabilities in contract management, including performance reviews, contract compliance, scope definition, renewals, and upsell opportunities.
Advanced proficiency in commercial pipeline management and CRM platforms.
Enhanced knowledge of Automation Solutions, control systems, instrumentation, and lifecycle services.
Degree in Engineering (Automation, Process or related field) or extensive knowledge of industrial automation service delivery.
Comfortable communicating in Dutch and English with customers at all levels.

Benefits

Comp & perks

A competitive salary with performance-based bonus.
Electric company car.
27 vacation days + 13 ADV days.
Strong pension scheme and share program.
Discounts on gym memberships and bikes.
Full-time position (40 hours) with training and growth opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contract ComplianceScope DefinitionPerformance ReviewsLifecycle ServicesOperational Performance DataCustomer InsightsAsset Performance OptimizationAccount Strategy DevelopmentMultidisciplinary Team ManagementMeasurable Growth Achievement

Soft Skills

Effective CommunicationCustomer Relationship BuildingProblem ResolutionCollaborationLeadership

Certifications

Degree in Engineering