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Field Service Technician
ABBField Service Technician executing service work following ABB quality guidelines at customer locations. Identifying operational improvements and performing maintenance on electrical systems while ensuring customer satisfaction.
About the role
Key responsibilities & impact- Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
- Deliver quality customer service planning and execute service work as per customer order and expectation.
- Communicate service work timeline and expectations to ensure customer retention.
- Identify opportunities to improve the customer’s operations and eliminate pain points while working on-site.
- Perform resident field service tasks, preventative maintenance, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which certified to perform.
- Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Act as trainer when needed, for field service associates and customers.
Requirements
What you’ll need- Associate's degree with 5+ years in field service, preventative maintenance, etc… or HS diploma with 7+ year of experience.
- Experience working with electrical systems or electronics.
- Electrical test equipment (voltmeters, multimeters, etc...)
- Troubleshooting up to 240 VAC/870 VDC systems.
- Experience with QCS systems is highly preferred.
- DCS, PLC and networking experience is nice to have.
- Papermaking knowledge is nice to have.
- Must be available for on-call 24/7 if needed.
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Electrical SystemsTroubleshootingPreventative MaintenanceQCS SystemsDCSPLCNetworkingElectrical Test EquipmentAnalysisMaterial Preparation
Soft Skills
CommunicationCustomer RetentionProblem Solving