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OEM Account Manager
ABBCustomer Service Manager for ABB managing sales operations team and ensuring exceptional customer experiences. Leading communication and execution for high-volume accounts to guarantee customer satisfaction and operational excellence.
About the role
Key responsibilities & impact- Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
- Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
- Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
- Lead and own communication across the organization to ensure customer’s satisfaction.
- Build long-term relationships with customers to improve process as needed looking at the success of the account.
- Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed.
Requirements
What you’ll need- Bachelor’s degree in Business Administration or Engineering.
- 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
- Beginner to moderate proficiency in English.
- Conversational proficiency in Spanish is a plus.
- Prior knowledge of breakers technical experience is a plus.
- Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.
Benefits
Comp & perks- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
project managementplanningoperationsbreakers technical experienceSAPSQLExcelPowerPointPowerBI
Soft Skills
team managementcommunicationcustomer relationship managementproblem-solvingproactive approachcustomer satisfaction
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Engineering