Service Manager, Digital Automation and Control

ABB

Lead the Digital Automation Controls operations team ensuring service excellence and customer satisfaction. Oversee P&L, productivity, and development of a high-performing team across multiple locations.

Posted 6/11/2026full-timeWest Sacramento • California, District of Columbia, Minnesota, New Jersey • 🇺🇸 United StatesSeniorLead💰 $142,500 - $228,000 per yearWebsite

Tech Stack

Tools & technologies

AssemblyDAC

About the role

Key responsibilities & impact

Lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, end‑to‑end service performance.
Partner with the DAC COE engineering team to shape and execute the services growth strategy while driving continuous improvement and operational excellence.
Build and maintain strong long‑term customer relationships, ensuring service excellence, consistent delivery standards, and improved satisfaction (including NPS).
Own performance management and organizational leadership, including P&L targets, productivity, investment planning, sales alignment, and development of a high‑performing team.

Requirements

What you’ll need

Bachelors Degree in Electrical Engineering, STEM, Business, or similar
10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
10+ years of experience managing or supervising operations team
Qualified in managing P&L for multiple lines of business
Ability to travel as needed, including frequent travel to Sacramento, CA.

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementoperations managementproject managementcontinuous improvementservice performancecustomer relationship managementproductivity planninginvestment planningteam developmentelectrical engineering

Soft Skills

leadershipcommunicationorganizational skillscustomer servicerelationship buildingstrategic planningperformance managementteam managementproblem-solvingcollaboration