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About the role
Key responsibilities & impact- Provide technical, order, and payment-related assistance/support to internal and external customers.
- Coordinate with relevant stakeholders to obtain complete case ownership.
- Improve customer satisfaction by resolving customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling of the request.
- Keep the customers proactively informed on the issue status and clarifying their doubts.
- Prepare and analyze regular statistics (e.g., forecast) using available tools and collect relevant information tracking regular sales performance against the target and sharing insights with management.
Requirements
What you’ll need- 10 years of experience in customer service
- Bachelor's degree in Business or related field
- Experience working with reporting tools and methodologies
- Proficiency with MS Office, Salesforce, Power BI, Snowflake, and other specialized software/platforms
- Knowledge of the Variable Frequency Drives market a plus
- Fluent in English with advance verbal and written communication skills.
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicereporting toolsdata analysissales performance tracking
Soft Skills
communicationproblem-solvingstakeholder coordinationcustomer satisfaction improvement