Field Services Operations Leader

ABB

Operations Leader managing daily activities and performance of the field service team at ABB. Supporting service execution and customer satisfaction across multiple states in the Central Area.

Posted 5/26/2026full-timeRemote • Kentucky, Ohio, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage the daily activities and performance of field service technicians.
Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
Monitor technician performance, productivity, and adherence to service standards and KPIs.
Participate in hiring, onboarding, and ongoing development of field service staff.
Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
Conduct field audits, job observations, and safety checks to promote continuous improvement.
Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
Support implementation of new programs, technologies, and operational initiatives.

Requirements

What you’ll need

Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience.
Demonstrated experience in team leadership, coordination, or supervisory responsibilities.
Strong understanding of field service operations, safety practices, and customer service principles.
Excellent communication, organizational, and problem‑solving skills.
Ability to travel within the Central Area Territory as needed.
Experience in industrial equipment, electrical systems, automation, or energy solutions.
Familiarity with ABB products, service processes, or enterprise systems.
Proven ability to coach and develop field personnel.
Strong analytical skills with the ability to interpret service data and performance metrics.

Benefits

Comp & perks

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

field service operationstechnical service operationsmaintenanceindustrial equipmentelectrical systemsautomationenergy solutionsservice data analysisperformance metrics interpretationsafety practices

Soft Skills

team leadershipcoordinationsupervisory responsibilitiescommunicationorganizational skillsproblem-solvingcoachingdevelopment of personnelcustomer relationship managementresponsiveness

Certifications

Bachelor's Degree