Associate Demand Field Service Technician

ABB

Associate Demand Field Service Technician executing service work for ABB Automation. Providing site service for plant operation and quality customer support.

Posted 5/26/2026full-timeCleveland • Ohio, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
Deliver quality customer service to satisfy customers.
Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.
Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
Handle all periodic, routine, preventive maintenance and shutdown support.
Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.
Maintain customer database by logging each call and the support provided.
Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
Respond to customer questions, issues, and inquiries with accuracy and timeliness.
Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Requirements

What you’ll need

High School diploma or GED required.
A special combination of experience and/or demonstrated accomplishments will be considered.
Must be willing to maintain overnight travel of 80%.
A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.
Technicians will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

Comp & perks

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60 % of pay – Company paid
Ability to “buy-up” to 66 2/3% of pay
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Distributed Control Systempreventive maintenancetroubleshootingtechnical supportsystem modificationshardware upgradessoftware upgrades

Soft Skills

customer servicecommunicationproblem solvingteamworkcustomer focusprofessional attitudesense of urgency

Certifications

High School diplomaGED