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About the role
Key responsibilities & impact- Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
- Deliver quality customer service and execute service work as per customer order and expectation.
- Ensure customer retention by effectively communicating the service work timeline and expectations.
- Identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support the certification process of Associate Field Service Technicians and Field Service Technicians.
- Coach technicians and supervise complex site activities.
- Act as trainers when needed, for team members and customers.
- Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
- Proactively identify potential equipment failures and recommend corrective actions.
- Contribute to customer satisfaction by building and maintaining positive relationships.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Identify opportunities for product and quality improvements.
- Provide recommendations to management for improving operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices.
- Report unsafe practices and incidents.
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Collaborates well with others.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with a sense of urgency and ownership; until the job is complete!
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service taskstroubleshootinginstallationcommissioningmaintenancerepairsupgradesretrofitstest plansreport writing
Soft Skills
customer servicecommunicationcoachingsupervisioncollaborationorganizational skillssense of urgencyownershiprelationship buildingproblem solving
Certifications
Bachelor’s degree in Electrical EngineeringElectrical Engineering TechnologyAssociate's Degree in Electrical TechnologyHigh School Diploma/GED