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About the role
Key responsibilities & impact- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Proactively detect potential equipment failures and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Provide recommendations to management for improving operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices.
- Report unsafe practices and incidents promptly.
Requirements
What you’ll need- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Collaborates well with others.
- Works with a sense of urgency and ownership.
Benefits
Comp & perks- Health, Life & Disability Insurance
- Choice between two medical plan options
- Choice between two dental plan options
- Vision benefit
- Company paid life insurance
- Company paid AD&D
- Short Term Disability
- Long Term Disability
- Supplemental benefits
- Parental Leave
- Employee Assistance Program
- Health Advocate support resources
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinginstallationcommissioningmaintenancerepairsupgradesretrofitstest plansreport writingproject management
Soft Skills
customer relationship managementcommunicationorganizationcollaborationsense of urgencyownershipproblem-solvingrecommendation skillssafety awarenessadministrative skills