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About the role
Key responsibilities & impact- Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
- Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
- Develop and implement customer service strategies that drive operational excellence.
- Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
- Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
- Communicates appropriate information to the internal stakeholders in a timely and effective manner.
- Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership.
Requirements
What you’ll need- Bachelor’s degree in Business Administration or Engineering.
- 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
- Beginner to moderate proficiency in English.
- Conversational proficiency in Spanish is a plus.
- Prior knowledge of breakers technical experience is a plus.
- Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.
Benefits
Comp & perks- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementplanningoperationscustomer service strategiesbacklog managementtechnical experience with breakers
Soft Skills
team managementcommunicationrelationship buildingcollaborationoperational excellencecontinuous improvement
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Engineering