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Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth.
- Works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities.
- Governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact.
- Accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement.
- Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives
- Partner cross-functionally to define, document, and align end-to-end commercial process
- Translate agreed business processes and needs into clear functional specifications and user stories
- Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies)
- Lead end-to-end execution of platform initiatives from intake through deployment
- Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off
- Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives
- Monitor adoption, performance metrics, and value realization of commercial technology investments
- Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
- Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles
- Experience leading CRM initiatives, preferably Salesforce.com
- Experience working with configurator or CPQ platforms, preferably Empower
- Proven ability to translate cross-functional business requirements into structured functional documentation
- Experience leading UAT and business validation processes
- Strong project and program management capabilities within cross-functional initiatives
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent stakeholder management and executive communication skills.
Benefits
Comp & perks- Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
ATS Keywords
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Hard Skills & Tools
CRMSalesforce.comconfiguratorCPQEmpowerUATproject managementprogram managementdata analysisfunctional documentation
Soft Skills
stakeholder managementexecutive communicationanalytical skillscross-functional collaborationcontinuous improvementrequirement definitionprioritizationgovernanceadoption monitoringbusiness impact measurement