FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals.
- Manage CX projects end‑to‑end, ensuring planning, timelines, milestones, and risk management.
- Coordinate Outer Loop and Inner Loop models, supporting feedback monitoring, action prioritization, and governance of initiatives.
- Work with marketing, sales, customer operations, service, and product marketing teams to align data, insights, and processes across the entire customer journey.
- Analyze data from surveys, NPS, digital touchpoints, and structured feedback, generating insights that support initiative prioritization.
- Support continuous improvement initiatives and redesign of customer‑facing processes in line with CX strategic guidelines.
- Prepare summary materials, pre‑readings, dashboards, and content to support alignment with management and stakeholders.
Requirements
What you’ll need- Project Management (Agile/Waterfall) and ability to manage complex projects.
- Knowledge of end‑to‑end B2B business processes: marketing automation, sales enablement, customer operations, service.
- Familiarity with advanced CX models: Voice of Customer, NPS, Outer/Inner Loop, journey mapping.
- Combining collaborative leadership and customer-focused problem-solving with curiosity, courage, and adaptability to navigate changing environments.
- You hold a bachelor or master degree in design, marketing, economics, engineering.
- You are at ease communicating in English and Italian, both written and spoken.
- 5–8 years of experience in Customer Experience, Project Management, Process Improvement, or Business Transformation roles.
- Preferred experience in multinational, industrial, or technology environments.
Benefits
Comp & perks- Competitive compensation: Attractive salary packages and performance bonuses.
- Corporate welfare: Access to a wide range of services and personal well-being support.
- Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms.
- Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
- Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
- Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementAgileWaterfallB2B business processesmarketing automationsales enablementcustomer operationsserviceVoice of CustomerNPS
Soft Skills
collaborative leadershipcustomer-focused problem-solvingcuriositycourageadaptabilitycommunication