IS Operations Manager – Integration Platforms

ABB

. An Operations Manager’s role becomes highly critical because they must coordinate cross‑functional teams, manage crises, and ensure smooth service delivery under pressure.

Posted 5/7/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

An Operations Manager’s role becomes highly critical because they must coordinate cross‑functional teams, manage crises, and ensure smooth service delivery under pressure.
They balance resources, customer expectations, and operational risks while maintaining process discipline.
With high visibility and accountability, even small failures can create major business impact—making the role central to organizational stability and success.
Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities.
Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
Ensure stable, secure, high‑performance Biztalk platform operations while managing deployments, incidents, and governance.
Drive cross‑team collaboration, proactive monitoring, and continuous improvement to maintain seamless integration delivery.

Requirements

What you’ll need

Bachelor or Master's degree in information management, computer systems, business engineering or similar
Fluent spoken and written English
Cultural awareness and the ability to work in a complex, multicultural and global teams
Experience of IS business performance and requirements management
ITIL 4 foundation certification is a must
Other ITIL professional certifications, Six Sigma, AGILE desired
Experience on Biztalk will be a plus

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Root Cause Analysisservice monitoringservice deliveryproblem resolutionchange implementationprocess disciplineperformance managementincident resolutionBiztalkcontinuous improvement

Soft Skills

cross-functional coordinationcrisis managementcustomer expectation managementcultural awarenessteam collaborationcommunicationorganizational stabilityaccountabilityproactive monitoringmulticultural teamwork

Certifications

ITIL 4 foundationITIL professional certificationsSix SigmaAGILE