Key Account Manager

ABB

. Develop and nurture strategic relationships with assigned key accounts, understanding their business needs and objectives.

Posted 5/7/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Develop and nurture strategic relationships with assigned key accounts, understanding their business needs and objectives.
Manage sales activities and opportunities across direct, third-party, and project sales channels within the account portfolio.
Drive profitable growth through account expansion, market share growth, innovation, and solution-based selling.
Define and track key account performance metrics (revenue, order growth, customer satisfaction, pricing), proactively addressing performance gaps.
Identify cross-sell and upsell opportunities with existing customers, supporting contract negotiations and commercial decisions.
Lead customer engagement initiatives, including regular business reviews, satisfaction surveys, and act on feedback to enhance customer experience.
Collaborate cross-functionally with engineering, supply chain, and project management teams to ensure successful project delivery and customer satisfaction.
Support market presence and competitive positioning through customer advocacy and relationship building.

Requirements

What you’ll need

Bachelor's degree (B.E./B.Tech in Engineering preferred)
Minimum 5-8 years of relevant sales or account management experience in industrial/energy sector
Strong technical knowledge and market understanding of automation and energy solutions
Proficiency in English(Writing & oral)
Strong skills in contract negotiation and commercial analysis
Proficiency in SFDC (CRM) and SAP (ERP) systems
Results-driven mindset with excellent communication and interpersonal skills
Proven ability to build and maintain long-term customer relationships
Strong problem-solving and negotiation abilities

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcontract negotiationcommercial analysisperformance metricscustomer satisfactioncross-sellupsellsales activitiessolution-based sellingmarket share growth

Soft Skills

communicationinterpersonal skillsproblem-solvingresults-driven mindsetrelationship building

Certifications

Bachelor's degreeB.E.B.Tech