Field Service Manager
ABB
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Florida • Texas • United States
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About the role
- Responsible for operational performance of the tools and field engineers’ activities
- Exceed delivery expectations ensuring professional and ethical representation of the company
- Supervise detailed investigation reports and operational inspections
- Assign work to the service engineering group and ensure controls for employees' working hours
- Overall management responsibility of service engineers’ personnel including staffing needs
- Drive the development of processes and practices based on customer feedback
- Allocate and monitor work based on order content and competencies
- Manage a team of service professionals and ensure effective organization
Requirements
- Bachelor’s degree in engineering or similar discipline
- Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
- Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
- Service experience in ABB Marine & Ports services and products preferred
- Prior Team Lead experience is highly desirable, but not required
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
engineeringservice coordinationproject managementoperational performanceprocess developmentinvestigation reportsoperational inspectionsstaffing managementcustomer feedback analysisteam management
Soft Skills
leadershiporganizationcommunicationprofessional representationethical standardsteam collaborationproblem-solvingtime managementsupervisionwork allocation