Senior Field Service Technician

ABB

Senior Field Service Technician executing service work for ABB Smart Power division. Delivering quality customer service and ensuring customer retention through effective communication and operational improvement.

Posted 4/15/2026full-timeRemote • New Jersey, Virginia • 🇺🇸 United StatesSenior💰 $83,300 - $133,280 per yearWebsite

About the role

Key responsibilities & impact

Execute service work as per work instructions and in accordance with ABB quality and safety guidelines
Deliver quality customer service and executing service work as per customer order and expectation
Ensure customer retention by effectively communicating the service work timeline and expectations
Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
Support the certification process of Associate Field Service Technicians and Field Service Technicians
Coach technicians and supervise complex site activities
Act as trainers when needed, for team members and customers
Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available
Proactively identify potential equipment failures and recommend corrective actions
Contribute to customer satisfaction by building and maintaining positive relationships.

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment
OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment
OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
Advanced level ability to interact and communicate information to varying levels within the organization
Collaborates well with others
Advanced level of ability to use Microsoft Office products
Moderate ability to Project Manage using MS Project or Excel
Advanced ability to write test plans and reports detailing test results
Advanced ability to stay organized and meet deadlines on administrative duties
Works with a sense of urgency and ownership; until the job is complete!
Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Employee Assistance Program
Company paid life insurance
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid
Parental Leave – up to 6 weeks
Employee discount program
11 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical EngineeringElectrical Engineering TechnologyField ServiceTroubleshootingInstallationCommissioningMaintenanceRepairsProject ManagementTest Plans

Soft Skills

Customer ServiceCommunicationCollaborationCoachingSupervisionOrganizationTime ManagementSense of UrgencyOwnershipRelationship Building