ABB

Senior Field Service Technician

ABB

full-time

Posted on:

Location Type: Remote

Location: New Jersey • Virginia • United States

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Salary

💰 $83,300 - $133,280 per year

Job Level

Senior

About the role

  • Execute service work as per work instructions and in accordance with ABB quality and safety guidelines
  • Deliver quality customer service and executing service work as per customer order and expectation
  • Ensure customer retention by effectively communicating the service work timeline and expectations
  • Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
  • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
  • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
  • Support the certification process of Associate Field Service Technicians and Field Service Technicians
  • Coach technicians and supervise complex site activities
  • Act as trainers when needed, for team members and customers
  • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available
  • Proactively identify potential equipment failures and recommend corrective actions
  • Contribute to customer satisfaction by building and maintaining positive relationships.

Requirements

  • Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment
  • OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment
  • OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
  • Advanced level ability to interact and communicate information to varying levels within the organization
  • Collaborates well with others
  • Advanced level of ability to use Microsoft Office products
  • Moderate ability to Project Manage using MS Project or Excel
  • Advanced ability to write test plans and reports detailing test results
  • Advanced ability to stay organized and meet deadlines on administrative duties
  • Works with a sense of urgency and ownership; until the job is complete!
  • Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Employee Assistance Program
  • Company paid life insurance
  • Short Term Disability – up to 26 weeks – Company paid
  • Long Term Disability – 60% of pay – Company paid
  • Parental Leave – up to 6 weeks
  • Employee discount program
  • 11 paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electrical EngineeringElectrical Engineering TechnologyField ServiceTroubleshootingInstallationCommissioningMaintenanceRepairsProject ManagementTest Plans
Soft Skills
Customer ServiceCommunicationCollaborationCoachingSupervisionOrganizationTime ManagementSense of UrgencyOwnershipRelationship Building