Senior Client Success Director

Abacus Insights

Senior Client Success Director for Abacus Insights driving client outcomes and business growth in healthcare. Leading relationships and strategy with C-suite executives to enhance portfolio performance.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

You own the results your clients achieve with the Abacus platform — retention, satisfaction, and measurable business value. You are not managing tasks; you are delivering outcomes.
You build and sustain C-suite and VP-level relationships with your clients. You are a credible, consultative partner who earns a seat at the table — not just a point of contact.
You identify whitespace, connect client needs to expansion opportunities, and partner with Sales to grow your accounts. You think commercially and treat your portfolio like a business you own.
You know your clients' business deeply enough to sense risks before they surface. You don't wait for escalations — you anticipate them, raise them early, and drive resolution across teams.
You mobilize Client Data Engineering, Product, PMO, and Analyst teams — none of whom report to you — to deliver for your clients. Your ability to lead through influence, not authority, is the engine of your success.
You translate client needs, feedback, and market context into actionable insight for internal teams, ensuring Abacus builds and delivers what clients actually need — not just what's on the roadmap.
You maintain the highest levels of client satisfaction (CSAT/NPS) and create an environment where clients want to expand their partnership with Abacus.
You are the single point of accountability for all client escalations. You own the resolution, the communication, and the follow-through — end to end.

Requirements

What you’ll need

12+ years of experience in client-facing leadership roles in SaaS, professional services, or healthcare technology – with a track record of owning client outcomes, not just managing relationships.
Demonstrated P&L or portfolio accountability – you have been the person answerable for revenue retention, growth, profitability, and client satisfaction for a defined book of business.
Executive presence and communication skills – proven ability to build trust and credibility with C-suite and VP-level stakeholders, both internally and with clients.
Experience leading through influence in matrixed or cross-functional environments where delivery depends on teams you don't directly manage.
Strong financial acumen and risk management instincts – you make data-informed decisions and proactively manage commercial and delivery risk.
Healthcare payer domain knowledge – you understand the business of health plans, including how data drives decisions around care management, member experience, and operational efficiency.
SaaS and data platform fluency – you understand how modern data products are built, delivered, and scaled, and can translate technical capability into business value for clients.
Bachelor's degree in Healthcare Administration, Computer Science, Business, Analytics or equivalent experience.
Willingness to travel approximately 5–10% to client locations to build and deepen executive relationships.

Benefits

Comp & perks

Unlimited paid time off
Work from anywhere – flexibility to fit your life
Comprehensive health coverage – multiple plan options to choose from
Equity for every employee – share in our success
Growth-focused environment – your development matters here
Home office setup allowance – one-time support to get you started
Monthly cell phone allowance – stay connected with ease

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L accountabilityportfolio managementdata analysisrisk managementfinancial acumenSaaS fluencydata platform knowledgeclient outcomes ownershipbusiness value translationhealthcare technology understanding

Soft Skills

executive presencecommunication skillsrelationship buildinginfluence leadershiptrust buildingconsultative partnershipproblem resolutionanticipation of riskscollaborationclient satisfaction focus

Certifications

Bachelor's degree in Healthcare AdministrationBachelor's degree in Computer ScienceBachelor's degree in BusinessBachelor's degree in Analytics