Manager

• Develop business requirements in the form of use cases that capture the client’s requirements
• Work with client’s designated subject matter expert to understand business requirements and gather into a Business Requirements Document (BRD)
• Use operational experience and knowledge in provider network operations, provider data management, provider credentialing, and healthcare data to triage business requests and requirements
• Perform a set of tests against the delivered solution and confirm all acceptance criteria are met before turning over the solution to the client
• Liaise with the client and partner with team members to coordinate and progress the client’s UAT
• Partner with Account Management, Program Management, Sales, and Product Management to develop strong customer relationships
• Work closely with cross-functional teams, including business experts, technical business analysts, project managers, account executives and data engineers to successfully implement client projects
• Provide training to internal teams on business needs and use cases for seamless customer implementation
• Serve as a bridge between the client and Abacus technical teams, effectively communicating business requirements to team members
• Conduct process analysis, process evaluation, and implement process improvements that lead to better solutions and client satisfaction

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