Abacus Group

Network Services Engineer

Abacus Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CitrixCloud

About the role

  • Be able to troubleshoot End user connectivity from/to office and Data Centers, remote connections (Meraki, VPN, Citrix)
  • Support Network core infrastructure between multiple data centers and geographical regions based on routing protocols (OSPF, BGP) and various connectivity methods such as, Shared Point to Points, Direct x-connects, GRE VPNs.
  • Support and troubleshoot Internet connectivity for variety of clients with own DIAs and Data Center Internet connections
  • Create Layer 1, 2, and 3 network diagrams as necessary for all client environments.
  • Perform Root Cause Analysis on repetitive or major network-related issues to implement permanent resolutions
  • Understand Palo Alto NG firewall rules and policy and be able to create and troubleshoot unique clients firewall requirements
  • Be able to work independently to configure, setup and lead installation projects for existing clients
  • Be able to support any specific client requirements for Voice/Video/Security from 3rd party Vendors
  • Possess understanding knowledge to support IPSec VPNs with variety of hardware, Policy based routing and variety of Cloud based computing and multi-site multi-platform connectivity
  • Work through a daily queue in ticketing system maintaining proactive communication with clients and adhering to ticket SLA’s.
  • Update ticketing system time entries and work notes in real-time
  • Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with infrastructure.
  • Respond to escalation requests from lower-tier teams, taking ownership of assigned issues

Requirements

  • 3+ years of Networking experience
  • Bachelor’s degree a plus
  • Industry certifications a plus
  • Flexibility for after hours and weekend work
  • Ability to work on call rotation
Benefits
  • Exposure to diverse array of technologies
  • Part of a team of experienced technicians that aim to deliver exceptional service
  • Competitive compensation
  • Robust benefits package; medical, dental, vision, disability, life insurance, 401k, and PTO
  • Opportunities to further technical education through online courses
  • Positive, friendly, supportive office environment
  • Workplace perks such as healthy snacks, wellness programs, and fun events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingnetwork infrastructurerouting protocolsOSPFBGPfirewall rulesIPSec VPNsnetwork diagramsRoot Cause Analysispolicy based routing
Soft skills
independent workcommunicationclient managementproblem solvingownershipflexibilityproactiveescalation managementleadershipcollaboration
Certifications
industry certificationsBachelor's degree