Hub Success Engineer
Hugging Face
CloudJavaScriptNode.jsPythonTypeScript
Senior Professional Services Engineer
Abacus Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWSAzureCloudVMwareVoIP
About the role
- Act as a senior technical lead on Professional Services projects, handling the most complex tasks, phases, and issues.
- Serve as an escalation point for technical challenges across projects and teams.
- Actively participate in planning, scoping, and status meetings with clients; clearly communicate technical details to both technical and non-technical stakeholders.
- Delegate and coordinate project work to junior team members; ensure quality and timely execution.
- Mentor and coach Professional Services Engineers and assist with onboarding new team members.
- Provide architectural input and guidance on infrastructure design and deployments.
- Lead the configuration and troubleshooting of Windows 11, Windows Servers, VMware, Hyper-V, Azure, AWS, Storage, VDI, MAM/MDM, Microsoft 365 (Entra, Exchange, Purview, Intune, etc.), VoIP, SSO, BCDR, and more.
- Perform advanced cloud migrations and configuration
- Maintain and improve internal documentation, including process guides and implementation playbooks.
- Monitor and contribute toward departmental KPIs, consistently meeting or exceeding personal performance targets.
- Available for on-call escalations and high-priority support incidents when necessary.
- Some domestic travel and occasional client site visits may be required.
- Maintain billable utilization
Requirements
- 5+ years experience in a project systems engineering or infrastructure-focused role, preferably within an MSP or consulting environment.
- Relevant certifications strongly preferred (Azure Solutions Architect Expert, MCSE, VCP, CCP, etc.).
- Prior experience mentoring junior team members or leading technical initiatives.
- MSP experience highly preferred.
- Ability to work in a hybrid fashion with occasional travel to clients or company offices.
Benefits
- Be part of a high-performing team of senior engineers who challenge and support each other.
- Exposure to a wide range of technologies and enterprise-grade environments.
- Reimbursement for technical certifications and online education.
- Competitive compensation and comprehensive benefits package including:
- Medical, dental, vision, disability, and life insurance
- 401(k) plan
- Generous paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project systems engineeringinfrastructure designcloud migrationsconfigurationtroubleshootingWindows 11Windows ServersVMwareAzureAWS
Soft skills
technical leadershipcommunicationmentoringcoachingdelegationcoordinationproblem-solvingplanningstatus reportingperformance monitoring
Certifications
Azure Solutions Architect ExpertMCSEVCPCCP
