Customer Success Manager

• Be a Technology Advocate: Lead in-depth technical conversations with customers, showcasing your expertise and our platform’s capabilities.
• Be a Customer Mentor: Conduct compelling trainings and demonstrations of our platform, highlighting its value and benefits. Serve as a strategic partner to our customers and recommend them best practices on how to leverage Abacum in an FP&A context.
• Work Alongside Customer Success Managers: Partner with CSMs who manage customer relationships and opportunities to help drive customer utilization and value realization to foster renewals. You will also help our team to identify expansion opportunities in customer accounts.
• Act as the Bridge Between Teams: Act as a vital link between CSMs, Research, Product, FP&A/Implementation, and Sales. Be a L&D resource for our CSMs to explain updates to our product and the best way for them to upsell them to their customers.

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Customer Success Manager