Abacum

Product Ambassador – Technical CSM

Abacum

full-time

Posted on:

Location Type: Remote

Location: Remote • 💃 Anywhere in Latin America

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Job Level

JuniorMid-Level

About the role

  • Be a Technology Advocate: Lead in-depth technical conversations with customers, showcasing your expertise and our platform’s capabilities.
  • Be a Customer Mentor: Conduct compelling trainings and demonstrations of our platform, highlighting its value and benefits. Serve as a strategic partner to our customers and recommend them best practices on how to leverage Abacum in an FP&A context.
  • Work Alongside Customer Success Managers: Partner with CSMs who manage customer relationships and opportunities to help drive customer utilization and value realization to foster renewals. You will also help our team to identify expansion opportunities in customer accounts.
  • Act as the Bridge Between Teams: Act as a vital link between CSMs, Research, Product, FP&A/Implementation, and Sales. Be a L&D resource for our CSMs to explain updates to our product and the best way for them to upsell them to their customers.

Requirements

  • Technical understanding of FP&A software OR Customer Success experience
  • 2+ years of B2B experience in implementation/customer success, ideally for a financial software; or 2+ years of FP&A experience (especially business partnering) and looking for a change of direction into a customer success role
  • Experience driving software adoption with customers and technical leaders
  • Strong communication, presentation, and collaboration skills
Benefits
  • Competitive compensation including equity package
  • Competitive vacation policy
  • Access to Meditopia
  • Remote working model and flexible working hours
  • Personal development including language courses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
FP&A softwareB2B implementationcustomer successsoftware adoptionfinancial software
Soft skills
communicationpresentationcollaborationmentoringstrategic partnership