Senior Customer Success Manager

AB Tasty

Senior Customer Success Manager optimizing enterprise accounts in digital performance at AB Tasty. Engage with clients to drive success and improve user experiences across platforms.

Posted 5/14/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptReactVue.js

About the role

Key responsibilities & impact

Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies.
Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding.
Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans.
Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value.
Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success.
Develop deep expertise across multiple products while staying informed on industry trends
Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks.

Requirements

What you’ll need

4+ years client-facing SaaS or digital optimization managing enterprise accounts
Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset.
Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance.
Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works
Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset.
Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.
Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration.

Benefits

Comp & perks

Make a Real Impact: Directly influence our success and contribute to the company’s growth.
Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel.
International Culture: Collaborate with a diverse, global team across 8 countries.
Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSdigital optimizationHTMLCSSJavaScriptReactVue.jsServer-Side RenderingAPIsSDKs

Soft Skills

consultative mindsetoperational rigorcritical thinkerproblem-solverresilientsolutions-orientedrelationship buildingstrategic guidanceadaptabilityclient confidence