Experienced CSM

AB Tasty

Customer Success Manager managing and growing client relationships for AB Tasty's platform. Focused on strategic support to help clients achieve their KPIs through A/B testing and personalization optimization.

Posted 4/25/2026full-timeCologne • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customers, maximizing expansion while minimizing churn
Build and maintain strong, trust-based relationships with key account clients to ensure long-term success and loyalty
Drive customer engagement, adoption, and performance by providing strategic consulting on testing and personalization optimization
Lead workshops, CRO meetings, trainings, and technical implementations to enhance customer experience
Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution
Act as a trusted advisor for clients, presenting data-driven insights and recommendations to both C-levels and end-users

Requirements

What you’ll need

Proven experience in Customer Success or Account Management for SaaS companies
Confidence in customer consulting, data analysis, and translating insights into actionable marketing plans
Eagerness to proactively drive customer success, foster adoption, and contribute to business growth

Benefits

Comp & perks

Centrally located office
Meal vouchers (Swile)
Health insurance (Alan)
Mobility and Gymlib passes
Additional days off
Remote work expense support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer consultingtesting optimizationpersonalization optimization

Soft Skills

relationship managementcustomer engagementstrategic consultingcommunicationtrust-buildingproactive mindset